Automations & Flows

Automations & Conversational Flows

Automate the repetitive work that slows your team down. Set up trigger-based rules for lead routing, follow-ups, and tagging — or build visual WhatsApp chatbots that qualify leads while you sleep.

app.crm.tundla.com/automations
Pricing InquiryActive
128 runs

New Message Received

Keyword contains "pricing"

Add Tag

"Interested in Pricing"

Condition

Contact has tag "Enterprise"?

Yes ↓No → Skip

Send Template

"enterprise_pricing_v2"

Wait

2 hours

Assign to

Round-robin: Sales Team

Trigger-based automations

Create rules that fire on specific events — a new message, a keyword match, a new contact, a tag addition, or a time schedule. Each rule runs a sequence of actions: send a message, assign a conversation, tag a contact, create a deal, fire a webhook, or wait before the next step.

  • Triggers — new message, keyword, new contact, tag, cron schedule
  • Actions — send message, assign, tag, create deal, webhook, wait
  • Condition branching based on contact fields, tags, or time
  • Execution count tracking and detailed run logs
app.crm.tundla.com/automations
Pricing InquiryActive
128 runs

New Message Received

Keyword contains "pricing"

Add Tag

"Interested in Pricing"

Condition

Contact has tag "Enterprise"?

Yes ↓No → Skip

Send Template

"enterprise_pricing_v2"

Wait

2 hours

Assign to

Round-robin: Sales Team

Visual chatbot builder

Design multi-step WhatsApp conversation flows with a visual builder. Send text, buttons, or list messages, collect user input into variables, branch on conditions, and hand off to a human agent when the bot reaches its limits.

  • Node types — message, buttons, list, collect input, condition, handoff
  • Variable storage and interpolation across steps
  • Fallback policy with reprompt limits and timeouts
  • One-click agent handoff with optional assignment
app.crm.tundla.com/flows/builder

Flow Preview

Simulated conversation

Hey there! 👋 Welcome to Tundla. I'm here to help you find the right plan.11:00
What best describes your team size?11:00
1-5 people6-20 people20+ people
6-20 people11:01
Great choice! For teams of 6-20, our Pro plan is the most popular. It includes:11:01
✓ Shared WhatsApp inbox ✓ Unlimited pipelines ✓ Automations & flows ✓ Reports dashboard11:01
Would you like to:11:01
See pricingBook a demoTalk to sales
Book a demo11:02
Awesome! Let me connect you with our sales team. A human agent will be with you shortly. 🙏11:02

Condition branching

Add intelligent decision points to both automations and flows. Branch based on contact field values, tag presence, message content, or time of day — so the right contacts get the right treatment automatically.

  • Branch on contact field equals or contains
  • Check for tag presence or absence
  • Match message content patterns
  • Time-of-day conditions for business hours routing
app.crm.tundla.com/automations
Pricing InquiryActive
128 runs

New Message Received

Keyword contains "pricing"

Add Tag

"Interested in Pricing"

Condition

Contact has tag "Enterprise"?

Yes ↓No → Skip

Send Template

"enterprise_pricing_v2"

Wait

2 hours

Assign to

Round-robin: Sales Team

Execution logs

Every automation and flow run is logged step by step — what triggered it, which actions ran, which were skipped, and what failed. Debug issues instantly and understand exactly how your automations behave in production.

  • Step-by-step execution trace for every run
  • Success, skipped, and failed status per step
  • Error messages on failed actions
  • Duplicate and edit automations with one click
app.crm.tundla.com/automations
Pricing InquiryActive
128 runs

New Message Received

Keyword contains "pricing"

Add Tag

"Interested in Pricing"

Condition

Contact has tag "Enterprise"?

Yes ↓No → Skip

Send Template

"enterprise_pricing_v2"

Wait

2 hours

Assign to

Round-robin: Sales Team

Keyword matching

Trigger automations on exact or partial keyword matches in messages.

Scheduled triggers

Run automations on a cron schedule — daily, hourly, or custom intervals.

Round-robin assignment

Distribute incoming conversations evenly across your team automatically.

Works great with

Ready to automate your sales process?

See how trigger-based rules and visual chatbots keep your pipeline moving while you sleep.